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Terms and Conditions
1. Introduction
This website reebok.sa, ("Website"), is owned by Reebok International Limited and operated by Al Boom Al Bahri LLC, Building no 3284 Falasteen, Al Hamra District, Jeddah, Saudi Arabia, trading as Reebok, a limited liability company duly organized under the laws of the Kingdom of Saudi Arabia ("KSA"), under the CR no. 4030438312, KSA (hereinafter referred to as “Al Boom”)
For the purposes of these Terms and Conditions “Reebok”, “We”, “Our” and “Us” refers to Reebok International Limited and/or Al Boom Al Bahri LLC, as the case may be and “You” or “Your” refers to the user of the website. Please review these Terms and Conditions carefully before using this Website. Your use of this Website indicates your agreement to be bound by these Terms and Conditions.
We may amend these Terms and Conditions at any time without any notice, and such amendments become effective and binding from the date upon which We make them available on the Website. Please check this Website periodically for updates to these Terms and Conditions.
These Terms and Conditions apply whether you are accessing this Website though a computer system, via a mobile device or by using any app that is provided by Us.
NOTWITHSTANDING ANY ORAL OR WRITTEN INFORMATION, OPINIONS, EVALUATIONS, DESCRIPTIONS OR CONSULTATIONS OF ANY KIND FURNISHED BY AL BOOM TO THE CONTRARY, YOU SPECIFICALLY AGREE TO THE TERMS SET FORTH BELOW.
2. USER CONDUCT AND CONSENT:
You are granted a limited, non-exclusive, revocable, and non-transferable license to utilize and access the Website pursuant to the requirements and restrictions of these Terms and Conditions. We may change, suspend, or discontinue any aspect of the Website at any time. We may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Website. You shall have no rights to the proprietary software and related documentation, if any, provided to you in order to access the Website. Except as provided in the Terms and Conditions, you shall have no right to directly or indirectly, own, use, loan, sell, rent, lease, license, sub-license, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, or display, distribute, perform, or in any way exploit the Website, or any of its contents (including software) in whole or in part.
You agree to comply with all legal requirements of the applicable jurisdiction(s) with regard to your use of the Website, and you acknowledge that you are entirely responsible for ensuring your own familiarity with such requirements and your own compliance with the same.
By registering and using the Website, you warrant that the information provided by you in the course of the registration process or in the course of submission of order for any Products on the Website as a Guest is true accurate, current, and complete in all respects and you undertake to ensure that such information is kept up-to-date and agree that such information shall be treated as per the Privacy Policy.
You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your personal computer or electronic or other mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or password. Reebok or Al Boom assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or Account. If Reebok or Al Boom has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your Account without any liability to us.
3. Data Protection:
We, at Al Boom, respect your right to privacy and your desire for a secure online shopping experience. Any personal information (“Personal Information”) you supply to Us when you register with Us and/or use this Website will be used in accordance with Our Privacy Policy (“Privacy Policy”). By providing your Personal Information to Us, you signify your acceptance of this Privacy Policy and agree that We may collect use and disclose your Personal Information as described in the Privacy Policy. Our Privacy policy will be continuously assessed to help adapt with new technologies, business practices and our customer needs. For these reasons, we may amend this Privacy Policy at any time without any notice and such amendments become effective from the date upon which we make it available on the Website. Please check this Website periodically for updates to Our Privacy Policy. If you do not agree with Our Privacy Policy, You will have the right to opt out any time. If you are aged under 18 you must let your parent or legal guardian know about our Privacy Policy before you register/use this Website or any of the services. You can find our Privacy Policy in this link.
4. Intellectual Property:
All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (“Content”) is the property of Reebok, Our affiliates, Our partners or Our licensors, and is protected by the applicable laws and regulations. The trademarks, logos, and service marks displayed on the Website (“Trademarks”) are the registered and unregistered marks of Reebok, Our affiliates, Our licensors or Our partners, in the KSA and other countries, and are protected by international trade mark laws. All or any other trademarks not owned by Us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Us.
Except as set forth in the limited license in the section entitled “Limited License” above, or as required under applicable law, neither the Content, the Trademarks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose what-so-ever.
5. Use of the Website:
You may only use this Website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws and regulations of the KSA or other jurisdiction from which you are accessing this Website.
YOU MUST NOT:
conduct or promote any illegal activities while using this Website. This includes any activities such as breach of copyright, infringe on privacy or infringe any third-party rights as well as activities that are defamatory to third persons; or
use this Website to generate unsolicited emails, spam or promotional materials to other users; or
do anything to cause damage to this Website or other users of the Website, including any technical damage to the other computers; or
send any viruses or other material designed to adversely affect the operation of the Website, affect any other users of the Website or affect any equipment or any data in the Website; or
attempt to gain access to the Website or the system that runs the Website; or
interfere with the security of the Website, its services, system resources or network; or
use the Website in any manner that could damage, overburden or impair the Website nor harvest or otherwise collect any information about the uses; or
link to the Website without seeking our prior written consent; or
frame the Website on another website without seeking our prior written consent; or
charge third parties for accessing the content of the Website, nor can you in any way commercialize its content; or
change, edit, add to or produce summaries of its content anywhere else; or
disclose your contact details including but not limited to phone numbers, addresses, or email addresses anywhere on the Website including the feedback area, discussion forum or through any e-mail feature of the Website intended to bypass use of the Website. It is illegal to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. You shall be solely liable for any damages or claims that may arise from such fraudlent activity without any responsibility on Our side. Where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions, without prejudice to any of Our other rights (whether at law or otherwise), We reserve the right to:
Cancel your orders and/or bookings without reference to you; and/or
Deny you access to this Website.
We will take reasonable measures to ensure constant availability of the Website; however, we do not warrant that this Website will be always available and that it will operate without any interruption due to connectivity issues or other. We reserve the right to restrict the use or suspend the use of this Website from time to time to complete update, repairs or maintenance of the Website.
We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Please check this Website periodically for updates to these Terms and Conditions. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.
6. Security:
While We take all reasonable measures to ensure that this Website is safe to use, we do not warrant that this Website is virus free or free from any other things which may be of a damaging nature. We shall not be held responsible for any loss or damage caused by a virus or other material that may be harmful to your equipment or data as result of your use of this Website.
7. Links to Other Websites:
This Website may include links to other internet sites. We do not endorse any such Websites and We are not responsible for the information, material, products or services contained on or accessible through those Websites. Your access and use of such Websites remain solely at your own risk.
You may only link to this Website with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.
8. Representations and Warranties: Limitation of Liability
Nothing in these Terms and Conditions is intended to affect your rights as a consumer under the laws of the KSA.
The use of the Website or any of the services or products available thereon is at your own risk, and unless otherwise stated in these Terms and Conditions, you assume full responsibility and risk of loss resulting from your use of the Website or any of the services or products available thereon.
UNDER NO CIRCUMSTANCES, SHALL REEBOK OR AL BOOM OR ANY OF ITS AFFILIATES, EMPLOYEES,DIRECTORS, OFFICERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF REEBOK OR AL BOOM HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. SUBJECT TO THE FOREGOING, IN NO EVENT WILL REEBOK OR AL BOOM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU TOWARDS THE PRICE OF THE PRODUCT IN RESPECT TO WHICH THE CLAIM AROSE. YOU HEREBY RELEASE US FROM ANY AND ALL OBLIGATIONS, LIABILITES AND CLAIMS IN EXCESS OF THIS LIMITATION.
9. Orders:
When you make a purchase through Reebok Website, you are offering to buy products for the price stated, subject to these Terms and Conditions. All orders are subject to acceptance and availability.
Within 1 day of our receipt of your order, you will receive confirmation of your order by email, along with your order reference number.
Reebok or Al Boom reserves the right to withdraw any products from the Website and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, we will not be liable to you or a third party by reason of us withdrawing any product or refusing to process any order.
We hold the right to cancel any order fully or partially in case the order contains more than 2 pieces of the same product. If We cancel an order it will be without charge to you.
10. Price and Payment:
All prices are quoted in Saudi Riyal (SAR). Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order. If We discover an error in the price of products you have ordered, we will contact you as soon as possible. You will have the option of either confirming your order at the correct price or cancelling it. If We are unable to contact you, we will treat your order in respect of the incorrectly priced product as cancelled.
Al Boom reserves the right to refuse payments in its reasonable discretion, without violating the consumer protection law.
If you order products, you agree to pay the full amount payable for such products as indicated during the order process, along with any shipping costs or other charges applicable to that order including any applicable taxes and duties.
You confirm that the payment card that is being used is yours or that you have been specifically authorized by the owner of the payment card to use it. All payment cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.
All payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.
We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
11. Description of Products:
The Products depicted in the Website are as seen. The reproduction of colors and styles are as accurate as photographic and image processing will allow. Reebok or Al Boom does not accept responsibility for slight variances in color and style.
12. Cancellation, Returns and Defective Products:
Cancellation
Unless there has been an error on our part, or the Product you purchased has manufacturing defect, we cannot accept returns on personalized Products as these cannot be sold to anyone else.
Returns
If you want to return a product, please submit your request here indicating which product(s) and the number of products to be returned. If the product is returnable under these Terms and Conditions, we will arrange for the pickup of such product(s) after our receipt of your return request.
Notwithstanding the cancellation clause herein-above, Returns should be made within 14 days of delivery and should be sent back in their original condition and original packaging.
All items must be unworn and in perfect condition, with labels and tags intact. Due to hygiene reasons, we are unable to accept returns or exchanges on underwear and swimwear products (personalized products).
Returns/Exchanges will not be accepted on items that are included in a bundle offer
Defective Products
If you return a Product because of an error on our part, or because it has manufacturing defect, this Product(s) must be returned in the condition in which you received it within 14 days of delivery. We will arrange for the pickup of such Product(s) after receipt of your return request.
13. Refunds and Exchanges:
Exchanges
Where We agree that the Products can be returned, an exchange will be processed by Al Boom following the receipt of the returned Products. A refund will only be offered where it is not possible to replace the Product(s).
Refunds
Upon confirming that returned items meet the criteria above and qualify for Refund to be made to the customer, we will refund the value paid by the customer, on any payments made via Debit/Credit Card after deducting the shipping cost at actuals. On orders paid via Cash On Delivery, we will offer a Store credit to the customer, equating to the value of the purchase, that can be used as credit in our online store, in exchange for other product/s after adjusting the shipping cost at actuals. This store credit will be valid for period of 180 days only, from the date of issue.
Please note card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Al Boom shall not be liable for any delays in refund by card companies. Al Boom offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.
14. Delivery:
Al Boom will deliver the products ordered by you to the address which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address. Delivery charges may apply and are as laid out on Website or as indicated during the order process. Delivery will be made as soon as possible and usually within 2 Working Days of our receipt of your payment.
15. Passing of property and risk:
Al Boom retains legal ownership of the product(s) until full payment has been made and such payment has been received. Legal ownership of the product(s) will immediately revert to Us, if payment is refunded to you. Risk on the product(s) will pass to you upon delivery.
16. Governing Law and Jurisdiction:
These Terms and Conditions shall be exclusively governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia and you irrevocably submit to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
17. Contacting Us:
You can contact Al Boom whether to trace your order or for any other reason by emailing us at cs@reebok.sa In all instances, please be ready to supply relevant information which We will require from you in order to identify your order.
18. Gift Voucher Terms and Conditions:
Gift vouchers can only be redeemed against products shown on this Website
Only gift vouchers stamped with the Al Boom company stamp are valid.
Gift Vouchers cannot be exchanged for cash and are not refundable or transferable.
Gift Vouchers which are defaced, altered or cancelled will not be accepted.
Gift vouchers may be exchanged for products of a higher or equal price than the face value on this voucher.
Gift vouchers are redeemable in the KSA only for online purchases.
We reserve the right to change the Terms and Conditions at any time.
19. Miscellaneous:
These Terms and Conditions (together with the Privacy Policy) contain all the terms of your agreement with Us relating to your use of this Website. No other written or oral statement (including statements in any brochure or promotional literature published by Us will be incorporated.
If any of the provision of these Terms and Conditions is held to be illegal or unenforceable, the other terms of these Terms and Conditions shall not be affected and shall remain in full force and effect.
No waiver by Us shall be construed as a waiver of any rights or remedies, or any subsequent breach of any provision of these Terms and Conditions. You and Reebok, Al Boom are independent contractors, and these Terms and Conditions will not, in whole or in part, establish any relationship of partnership, joint venture, employment, franchise or agency between you and Reebok, Al Boom. Neither party will have the power to bind the other or incur obligations on the other’s behalf without the other’s prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions. Neither party shall advertise, represent or hold itself (or any of its agents) out as so acting or being authorized so to act, or incur any liability or obligation on behalf of, or in the name of, the other party, unless specifically provided for in these Terms and Conditions. We make no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded from this Website, nor for the availability of the download sites where applicable.
All software products downloaded (where applicable) from any section of this Website or via a link pointed to by this Website are downloaded, installed, and used totally and entirely at the user’s own risk.
Your use of this Website, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of the Kingdom of Saudi Arabia and you agree to submit to the exclusive jurisdiction of the Kingdom of Saudi Arabia Courts.
PRIVACY POLICY
WHAT DOES THIS POLICY COVER?
This policy describes the processing of your Personal Information, in relation to your use of this Website, by Al Boom Al Bahri LLC (“Reebok”, “We”, “Us” or “Our”), as the operator of this Website, and in connection with your interaction with Us.
WHAT INFORMATION IS COLECTED AND HOW IT IS USED?
Your Information
Aggregate Information
We collect aggregate information on visits made to our pages. This information helps Us improve the content of Our Website. This information does not identify you personally and it can include information such as IP address, the date and time of your access to this Website, length of time you spend on the Website, your browsing history (recorded by text and graphics files that compose that page), the internet address of the Website from which you linked directly to Our Website.
Personal Information
When you purchase a product on Our Website, we ask you for the following Personal Information: name, address, phone number, e-mail address, purchase and transaction history, billing information, interests, and any such other “Personal Information”. This information is used to process your order, keep internal records, and if necessary, to contact you for help when We are processing an order. All Information We collect is stored in a secure database.
All credit/debit cards and personally identifiable information will not be stored, sold, shared, rented or leased to any third parties.
Our Website also collects e-mail addresses voluntarily to confirm your order.
Children under 18
For their protection, we ask children to not submit information to Us without the consent of a parent or guardian.
Consent
Subject to the following, We will send you direct marketing by email, SMS, telephone, post, and online about Reebok products and services which we think may be of interest to you. This will only be sent where you have given your consent to Us during the online sign-up process or via your online account on the website or verbally in-store, or (where permissible) you have been given an opportunity to opt out. You will be able to opt-out of electronic direct marketing by clicking the unsubscribe link contained in the email itself.
WHO WILL YOUR PERSONAL INFORMATION BE SHARED WITH?
You agree that We may share your Personal Information within Our affiliates and with our sub-contractors that are assisting us with the operation of this Website and who has agreed to abide by the terms of this policy. We will not share, sell or rent your Personal Information in any manner to any third parties other than sharing it with Our affiliates and those sub-contractors (for providing the services), except when We have your consent; or if required to do so by law or any governing authority or to protect our own legitimate interest.
UPDATING YOUR PERSONAL INFORMATION
If you would like to change any of your Personal information in Our database please feel free to contact us at the following address cs@reebok.sa and We will endeavor to respond to you as soon as possible.
DATA TRANSFERS
We may transfer your Personal Data to jurisdictions outside your country of residence that may not offer the same level of data protection as your home country, as necessary for the purposes outlined in this Privacy Policy. We will ensure that any such cross-border transfers of your Personal Data comply with applicable legal requirements.
KEEPING YOUR PERSONAL DATA SECURED
We have implemented appropriate security measures to protect your Personal Data from accidental loss, alteration, unauthorized access, or misuse.
Access to your Personal Data is restricted to employees and staff who require it for business purposes. All individuals with access are bound by confidentiality obligations.
We have established procedures to address any actual or suspected Personal Data breaches. In the event of a breach, we have systems in place to mitigate its impact on your privacy and to collaborate with relevant regulators.
STORING YOUR PERSONAL DATA
We will retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law (e.g., for regulatory purposes).
In certain cases, we may anonymize your Personal Data so that it can no longer be associated with you. Such anonymized data may be retained indefinitely.
Our data retention policies are regularly reviewed and comply with all applicable requirements.
YOUR RIGHTS ON YOUR PERSONAL DATA
Under certain circumstances, you may have the following rights regarding your Personal Data:
Request Access: Obtain a copy of the Personal Data we hold about you and verify that we are processing it lawfully.
Request Correction: Request correction of any incomplete or inaccurate information we hold about you.
Request Erasure: Ask us to delete or remove your Personal Data from our systems when there is no valid reason for continued processing.
Object to Processing: Object to our processing of your Personal Data for specific purposes (e.g., marketing).
Request Transfer: Request the transfer of your Personal Data in a structured, commonly used, and machine-readable format, either to you or a designated third party.
Withdraw Consent: Where we rely on your consent to process your Personal Data, you may withdraw your consent. Note that withdrawal of consent may limit your access to certain features of our Website. We will inform you if this is the case at the time of withdrawal. Please note that not all rights may be available to you, and some rights may be exercisable only under specific circumstances.
HOW TO EXERCISE YOUR RIGHTS
To exercise any of the above rights, please contact us at cs@reebok.sa.
We may request specific information from you to verify your identity and ensure your right to access your Personal Data (or to exercise other rights). This is a security measure to prevent unauthorized disclosure of your Personal Data. We may also reach out for additional information to expedite our response.
We strive to respond to all legitimate requests within 10 business days of receipt. If your request is complex or numerous, it may take longer. In such cases, we will notify you and provide updates.
SECURITY
It is our utmost priority to keep your Personal Information secure and to prevent any unauthorized access to it, and We will take all reasonable steps to protect and keep your Personal information protected from any unauthorized access, use, modification, disclosure or destruction. While We have a secured database, we shall not be liable for any unauthorized access by third parties and We cannot guarantee that the Personal Information provided by you or that is transmitted via this Website or by e-mail is totally secure and safe.
LINKS TO THIRD PARTY WEBSITES
The Website may provide links to other third-party Websites not within our control. We cannot be responsible or liable for the content of such Websites and We advise you to exercise caution and review and understand the privacy policy of such Websites before submitting any of your Personal Information to them.
COOKIES POLICY
This Website uses cookies. Cookies are file that store information on your hard drive that allow a Website to recognize users, track new users and to record session information so We can improve our services and enhance your shopping experience with Us. Most browsers are automatically set to accept cookies but if you choose you can disable the cookies from your browser.
This Privacy Policy is incorporated into, and forms an integral part of, the Terms and Conditions Terms and Conditions that govern your use of this Website. This Privacy Policy will be continuously assessed against new technologies, business practices and our customers’ needs. We are entitled to amend this Privacy Policy at any time and the amended Privacy Policy will apply immediately. Therefore, We encourage you to visit this page periodically to ensure that you are well informed of our latest policies in relation to Privacy Policy.